Refund and Returns Policy

Overview

If for any reason, you are dissatisfied with the goods purchased, SwissMade.sr and it’s Licensee(s) will issue refunds on item(s) returned within 7 days, provided the item(s) are returned in the original packaging, unused and undamaged. Item(s) being returned must be sent using a registered and insured postal service such as FedEx or USPS.

SwissMade.sr and it’s Licensee(s) does not accept liability for loss of products during return transit. Any losses in this way are the responsibility of the sender. All returns must be sent to our returns address provided on request. SwissMade.sr and it’s Licensee(s) reserves the right to refuse a full refund if the returned item(s) are in a condition that prevents resale at the full item price; this does not affect your statutory rights. SwissMade.sr and it’s Licensee(s) will refund the purchase cost of the item(s) using your original method of payment within 14 days of receiving the returned item(s) to the returns address. If the return is the result of an incorrect order dispatch or the item is faulty or damaged on arrival, SwissMade.sr and it’s Licensee(s) will also refund the cost of returning the goods to an upper limit of $15.00. You are responsible for fully shipping and insuring the returned goods to us. We do not accept liability for any loss or damage of returned goods during transit. Claims for lost goods shipped by You must be dealt with by You as the sender. Please note that extra gold or extra platinum orders are considered custom orders and are non refundable. We can allow exchanges for custom orders under certain circumstances.

Faulty products

Our products are packaged safely and securely to ensure they arrive in perfect condition. However, goods in transit can sometimes be subject to damage and may arrive in an unsatisfactory condition. In the unlikely event of this occurrence, please take a photograph of the damage and return the item(s) to our Returns Department. After we have received and inspected the returned item, we will replace it free of charge. Should a refund be requested, then a refund will be made within 14 days of receipt. In these circumstances we will also pay you the cost of the return postage to an upper limit of $15.00. Please obtain proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. This does not affect your Statutory Rights. It is important and a requirement that when returning goods from overseas you complete a customs declaration form as “returned unwanted goods with zero value”. SwissMade.sr and it’s Licensee(s) does not accept any liability for subsequent charges incurred such as Import Duty and processing costs due to inadequate marking of the returned package.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.